Hovatek is an online/remote tech support platform where any device user can easily and conveniently get solutions to device problems or questions. Hovatek has detailed tutorials and videos (spanning across many common device issues) which visitors can easily follow in fixing even the most difficult device issues on their own. The resources provided are free to access and use.
In a case where a device user encounters difficulty finding or following a tutorial, the startup has an experienced Support Team always on ground to help out via:
- Instant Messaging Service (IMS): This enables device users to chat with their Representative in real-time via their favourite chat messengers like Facebook, Twitter, Telegram and our website’s inbuilt Live Chat feature.
- Live Remote Assistance Service (LRAS): This enables us remotely connect to and fix device software issues without needing any physical access. We can also fix mobile phones which won’t even boot at all (due to software issues) by connecting to a nearby PC.
- Hovatek Forum: This is an active community where our Support Team provides free step by step support to device users who post their device problems or questions
What this means is that you can get your device problems resolved from the comfort of wherever you are without necessarily needing to pay or spend anything other than your internet data. The aim of the startup is to bring education and convenience into a secretive and exploitative device repair niche.