As a startup, you need to put in place policies that guide the actions of your employees and even you as the founder. Nothing signals a bad company faster than the policies that they have in place.
If you, as a startup or even as an established company, require your employees to bring in doctor’s notes to qualify for their sick days or even funeral notices, you don’t have a good company environment. The productivity and effectiveness of your employees and the growth of your company depend on these policies. When there are no good policies with regards customer service, you should be prepared to lose them.
Here are four business policies you should have as a startup:
Customer Service Policies
Your customers are how you make money and succeed, and happy customers are those who will come back for repeat business or refer their friends to your business. That is why you should train all employees who deal with customers a set of standards when it comes to customer service. How your employees deal and treat your customers will reflect directly on to you. Having policies in place will make the process smoother.
Every employee deserves to work in a safe and productive environment. This cannot happen when there are harassment and bullying taking place amongst your workforce. As such, you need to have an anti-harassment policy that outlines the specific behaviours that won’t be tolerated and what victims can do to report them. This policy should also have a clearly defined list of consequences for negative behaviour. To further improve your employee’s teamwork, have team building exercises and even company retreats. You need your employees to work together to succeed.
Having reward policies allows your employees to know from the get-go what they need to do to succeed. This means having milestones and rewards set in place so that not only do your employees know they have a future with you but that their hard work will pay off. These rewards can range from promotions, to pay increases, to simply an extra day off work. When you reward good behaviour, instead of setting your employees against each other in a competition, you encourage everyone to strive to be better.
Every single company needs to have documentation policies. This means that when an employee or new bit of data comes in it can be properly stored. A documentation policy means having a set of rules concerning metadata. For instance, you could use a pay stub generator and then store those records using a set of tags so that you can find the information quickly and easily. Everyone needs to use the same system for your records to be complete.
If you want your customers to keep coming back to patronise you and also send referrals to your business, train your employees on how to handle angry customers and treat customers well. If you want your company to run smoothly and for your employees to be in a positive environment that they can thrive in, keep the workplace safe by having anti-harassment policies in place, reward your employees as individuals rather than ranking them or pitting them against each other and always document your records to the same standard. These four policies will help any company succeed.